Co-Design Tools
The Patient Centered Value System arms you with tools that engage patients, employees and leaders. Learn how to use these tools to gather powerful feedback and create action.
Lesson Overview:
Where Do I Start?
What other tools can help?
What do I do with the information I’ve collected?
Q1: Where do I Start?
From simple surveys and experience observations, to activities that establish perceptions and current state - PCVS co-design tools engage patients, families and frontline employees in the creation of improved care.
Start with four powerful words:
“What Matters to You?” is a shared decision-making framework used to improve patient and employee experiences by:
Providing real-time feedback.
Discovering what patients and employees value most.
Uncovering and understanding the factors that affect experiences.
How do you ask “What Matters?”
Design surveys for patients, families and employees.
Visit www.goShadow.org for tools, case studies and free resources.
