Team Building

Build a high-performance team and a culture of continuous improvement with the Patient Centered Value System (PCVS).

Lesson Overview:

  1. How is PCVS organized?

  2. How do you build a balanced team?

  3. How do you meaningfully engage with employees?

Q1: How is PCVS organized?

The Patient Centered Value System (PCVS) has a unique structure that ensures improvement work is successful and sustainable. There are three distinct layers: Leadership Champions, a Working Group and multiple Project Teams.

 
pcvsteamstructure.jpg
 

Leadership Champions:

  • Small, strategic group of organization leaders

  • Clinical and non-clinical

  • Initiate and support PCVS efforts within the organization

Working Group:

  • Consists of employees from each touchpoint along the experience pathway

  • Membership is consistent for at least one year

  • Meets monthly to hear updates from Project Teams

  • Facilitated by a Lead or Co-leads who report regularly to leadership

Project Teams:

  • Meet independently of the Working Group

  • Project Team Leads attend Working Group meetings to give updates

  • Project Team members represent experience touchpoints

 

PCVS teams are employee-led, action-oriented and sustainable. Learn more about the qualities and tasks crucial to team building.